How to contact Tinydeal?
You can contact us by http://help.tinydeal.com/about-us. Please avoid sending duplicate requests as it will only increase our workload and slow down responses to you.
For urgent matters, you could contact us directly via our live chat. Our office hour is between 8:30 to 18:00 HKT/GMT+8 (lunch break between 12:00 and 13:30), Monday through Saturday except public and statutory holidays observed in Hong Kong.
Recently our Customer Service Department added a night shift from 19:00 to 01:00 HKT/GMT+8, so you can conveniently contact us during this time if you are at other time zones.
We understand the importance of addressing your questions and concerns in the most efficient manner and we will try to give you a reply within 24 hours via Customer Service. Please remember to check your email folders if a reply does not reach you after a reasonable period of time.